Refund Policy

SIZE EXCHANGE DETAILS AS BELOW:

PLEASE NOTE: Garment must be in new condition and sent back within 7 days of order arriving. 

 

Send exchange package as a gift and make the total value $5 aud.

It is extremely important to send as gift + $5 value otherwise the import tax will be really high. All packages that do not follow this step will be returned to sender

 

Return address details as below:

Attn: Ni Made Rahayu

Phone: +62 822 4752 4546

Address: Kos Pak Agung rumah no.2, JL Dewisaraswati III, BR, Bansangkasa, Seminyak, Kuta, Badung, Bali, Indoneisa 80361

Please write a physical letter and put it in return package that states:

- Name + email

- Order number

- What size want to exchange item for etc

Fugazzi Ferrari will not be responsible for any packages sent to us that do not adhere to the above details. Once your package has been physically received by us we will begin to make your new size garments and will express ship back to your address. Please allow us 5-10 working days to make your new size order as we hand make everything....including your new sized items etc xxx

 

 

REFUNDS:

We do not refund for change of mind or sale items. A refund will only be issued if the garment is faulty. For all refunds please follow the procedure below:

Send faulty package as a gift and make the total value $5 aud. 

It is extremely important to send as gift + $5 value otherwise the import tax will be really high. All packages that do not follow this step will be returned to sender.

 

Return address details as below:

Attn: Ni Made Rahayu

Phone: +62 822 4752 4546

Address: Kos Pak Agung rumah no.2, JL Dewisaraswati III, BR, Bansangkasa, Seminyak, Kuta, Badung, Bali, Indoneisa 80361

Please write a physical letter and put it in return package that states:

- Name + email

- Order number

- Indicate where item is faulty and a brief explanation of what happened etc.

Fugazzi Ferrari will not be responsible for any packages sent to us that do not adhere to the above details.

Once your package has been physically received by us we will proceed to inspect the garment and contact you back right away by email.

Also please keep note that we are not responsible for your package until we receive it. We are not a postal service and do not have any ability to track your order until we receive it. That responsibility lies in the hands of the postal service you chose to return the garment with.

Once your refunded garment has been approved we will issue you a direct refund + the amount you paid for shipping back to us etc 

 

Any questions please contact us via email info@fugazziferrari.com or on instagram DM @fugazzi.ferrari

 

xxx